We know that when you need gear, you need it fast. That’s why we work hard to keep our processing times minimal and our dispatch times industry-leading.

Whether you’re ordering Non-Customised gear or getting custom branding, here is what you can expect when you place an order.

⚡ Dispatch & Processing Times

We separate our orders into two categories to get your items to you as quickly as possible:

1. Non-Customised Products

• Dispatch Time: 1 to 2 working day

2. Custom Branded Products (Embroidery & DTF) : Please call us before placing order.

• Processing Time: 5 to 7 working days from artwork approval

📦 Shipping Options & Estimates

We ship nationwide across Australia and New Zealand using trusted, trackable courier networks. Once your order leaves our facility, you will receive a tracking number via email.

• Standard Shipping: Typically takes 3–6 business days depending on your location (allow extra time for regional and remote areas).

• Express Shipping: Typically takes 1–3 business days for metropolitan areas.

Note: For B2B orders turnaround times may vary slightly. Our team will provide a transparent, guaranteed delivery window with your initial bulk quote.

🔄 Returns & Refund Policy

We want you to be completely satisfied with your order from SHRYM. Please review our policy below regarding returns, exchanges, and custom items.

1. Non-Customised Products

• Change of Mind: You may return unworn, unwashed, and unused items in their original packaging with tags attached within 14 days of delivery for a refund (excluding original shipping costs).

• Return postage costs for change-of-mind or incorrect size returns are the responsibility of the customer.

2. Custom Branded Products (Embroidery & DTF)

• Due to the personalized nature of custom-branded gear, we cannot accept returns or offer refunds for change of mind or incorrect size selection once production has started.

• Please ensure you double-check artwork proofs and sizing charts prior to approving your custom order.

3. Damaged, Faulty, or Incorrect Items

• If your order arrives damaged, defective, or if we made an error with your order, please contact our team within 14 days of receiving your package at kush@snappyuniform.com.au.

• Include your order number and clear photos of the issue so we can arrange a replacement, repair, or full refund as quickly as possible at no extra cost to you.