PRIVACY POLICY
At SHRYM Workwear (operating under Snappy Uniforms and Embroidery, "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).By visiting our website, purchasing our products, or engaging our B2B customization services, you agree to the practices described in this policy.
1. Personal Information We Collect
We only collect personal information that is reasonably necessary for us to provide our products and services to you. This may include:Identity & Contact Data: Your name, business name, job title, email address, phone number, billing address, and delivery address.Transaction Data: Details about products you have purchased, custom uniform designs/logos submitted, and payment history (note: credit card details are securely processed by our third-party payment gateways and are not stored on our servers).Technical & Usage Data: Your IP address, browser type, cookies, and data regarding how you interact with our website to help us improve your user experience.
2. How We Collect Your Information
We collect personal information in several ways, including when you:Purchase products on our website or place a B2B bulk order.Submit artwork, logos, or inquiries for embroidery or DTF customization.Subscribe to our newsletter or marketing communications.Contact our customer service or sales teams via phone, email, or contact forms.
3. How We Use Your Information
We use the information we collect to run our business efficiently and provide you with high-quality service. This includes:Order Fulfillment: Processing payments, managing production (customization), and dispatching your workwear.Customer Support: Responding to queries, managing accounts, and handling returns or warranties.Marketing & Communication: Sending you updates about new products, special B2B offers, or company news (you can opt-out of these at any time).Legal Compliance: Meeting our legal, taxation, and regulatory obligations within Australia.
4. Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information. We only disclose your information to trusted third parties to facilitate our services, including:Service Providers: Delivery couriers, freight providers, and postal services to deliver your orders.Payment Processors: Secure financial institutions and gateways to process transactions.Internal Operations: Sharing data between SHRYM Workwear and Snappy Uniforms and Embroidery to execute your customization requests.
Overseas Disclosure
We prioritize keeping your data within Australia. However, if any third-party cloud storage or IT infrastructure provider operates overseas, we ensure they comply with strict data protection standards equivalent to Australian law.
5. Data Security
We take reasonable technical and organizational steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure hosting, SSL encryption on our website, and restricted internal access to data.
6. Accessing and Correcting Your Information
Under the APPs, you have the right to access the personal information we hold about you and request that it be corrected if it is inaccurate, out of date, or incomplete.If you wish to access or correct your information, please contact us using the details below. We will respond to your request within a reasonable timeframe.
7. Direct Marketing
We may use your personal information to notify you about SHRYM Workwear or Snappy Uniforms products that we think may interest your business. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
8. Making a Complaint
If you believe we have breached the Australian Privacy Principles or have a concern about how your data has been handled, please contact us in writing. We take all privacy complaints seriously and will investigate and respond to you swiftly.If you are not satisfied with our response, you can escalate your complaint to the local authority.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us Kush@snappyuniform.com.au SHRYM workwear Address: 1/6 Corporation Drive Ashmore QLD 4214.